Mail and Bill-Payment Service for Second Property Owners
Mail, tax, and bill payment services for akiya, Airbnb, and vacation homeowners
Remote, automated mail management of your second property
MailMate’s features tailored to akiya, Airbnb, and vacation homeowners.
Virtual mailbox
Manage the Japanese mail that comes to your akiya and Airbnb–completely online. Avoid missing important notices sent to your second property.
Water and power liaison
Need a liaison with water and power companies? Use MailMate's utility liaison service, which includes a bill payment service.
Tax agent service
Appoint us as your tax representative, and let us handle the paperwork and payments for fixed property tax and real estate acquisition tax.
Ideal use cases for MailMate’s Akiya & Vacation Home Package
Customers who choose the Akiya & Vacation Home Package include the following user types:
Akiya owners
Second property owners
Vacation homeowners
Airbnb/minpaku owners
Managing two properties from Australia
Professional and outstanding service offered by John and his team, with a friendly "can do" attitude. Nothing too much trouble and it is like having a family member based in Japan to help you navigate the intricacies of the Japan property market and any language barriers. We have bought two apartments in Japan and frankly could not have done it without Mailmate..both initially and ongoing
DIY 🔧
Get the basics to buy and manage your property in Japan.
WHAT’S INCLUDED:
Receive and pay your property tax bills without a Japanese bank account.
Register MailMate as your Domestic Point of Contact at the time of your property purchase.
Receive your Japanese Mail digitally with English summaries & an interactive Mail Concierge.
- * One-time set-up & filing fee: ¥22,000
- * Paid annually
Peace of Mind 🌱
Everything you need for peace of mind for your property in Japan, even when you are not here.
WHAT’S INCLUDED:
Receive and pay your property tax bills without a Japanese bank account.
Register MailMate as your Domestic Point of Contact at the time of your property purchase.
Receive your Japanese Mail digitally with English summaries & an interactive Mail Concierge.
Local point of contact and bill pay for your condo or building association.
Local point of contact for utility set-up and ongoing bill-pay.
- * One-time set-up & filing fee: ¥33,000
- * Paid annually
Fully Serviced 🏠
One-stop solution for everything you need for your property set-up and ongoing peace of mind.
WHAT’S INCLUDED:
Receive and pay your property tax bills without a Japanese bank account.
Register MailMate as your Domestic Point of Contact at the time of your property purchase.
Receive your Japanese Mail digitally with English summaries & an interactive Mail Concierge.
Local point of contact and bill pay for your condo or building association.
Local point of contact for utility set-up and ongoing bill-pay.
Get fiber optic internet set-up at your property (inclusive of monthly internet fees)
- * One-time set-up & filing fee: ¥66,000
- * Paid annually
DIY 🔧
Get the basics to buy and manage your property in Japan.
WHAT’S INCLUDED:
Receive and pay your property tax bills without a Japanese bank account.
Register MailMate as your Domestic Point of Contact at the time of your property purchase.
Receive your Japanese Mail digitally with English summaries & an interactive Mail Concierge.
- * One-time set-up & filing fee: ¥22,000
Peace of Mind 🌱
Everything you need for peace of mind for your property in Japan, even when you are not here.
WHAT’S INCLUDED:
Receive and pay your property tax bills without a Japanese bank account.
Register MailMate as your Domestic Point of Contact at the time of your property purchase.
Receive your Japanese Mail digitally with English summaries & an interactive Mail Concierge.
Local point of contact and bill pay for your condo or building association.
Local point of contact for utility set-up and ongoing bill-pay.
- * One-time set-up & filing fee: ¥33,000
Fully Serviced 🏠
One-stop solution for everything you need for your property set-up and ongoing peace of mind.
WHAT’S INCLUDED:
Receive and pay your property tax bills without a Japanese bank account.
Register MailMate as your Domestic Point of Contact at the time of your property purchase.
Receive your Japanese Mail digitally with English summaries & an interactive Mail Concierge.
Local point of contact and bill pay for your condo or building association.
Local point of contact for utility set-up and ongoing bill-pay.
Get fiber optic internet set-up at your property (inclusive of monthly internet fees)
- * One-time set-up & filing fee: ¥66,000
Plan Comparison
| DIY | Peace of Mind | Fully Serviced | Multi-Property | |
|---|---|---|---|---|
| Breakdown | ||||
| Tax Representative | ✓ | ✓ | ✓ | ✓ |
| Domestic Point of Contact | ✓ | ✓ | ✓ | ✓ |
| Property Management and Association Bill-pay & Local Liaison | X | ✓ | ✓ | ✓ |
| Utility Set-up, Bill-pay, & Local Liaison | X | ✓ | ✓ | ✓ |
| Fiber Optic Internet (10 Gbps) | X | X | ✓ | ✓ |
| Properties | Up to 2 | Up to 2 | Up to 2 | 3 or More |
| Home Insurance | X | Add-on | Add-on | ✓ |
| Akiya, Property Help & Support Hotline | X | Add-on | Add-on | ✓ |
| Property Visit & Check-in | X | X | Add-on | ✓ |
| One Time Set-up & Filing | ¥22,000 | ¥33,000 | ¥55,000 | Talk to Us |
| Virtual Mailbox & Mail Management | ||||
| Virtual Mailbox for Japanese Mail | ✓ | ✓ | ✓ | ✓ |
| English Mail Summaries & an Interactive Mail Concierge | ✓ | ✓ | ✓ | ✓ |
| Complimentary Mail Opens * | 2 p/mo | 5 p/mo | 10 p/mo | ✓ |
| Auto-pay for bills * | ✓ | ✓ | ✓ | ✓ |
| Free Letter & Document Mail storage for 30 days * | ✓ | ✓ | ✓ | ✓ |
* Mail & Bill-pay usage rates apply, please see our usage rates table for information mail and bill-pay usage.
MailMateを選ぶ理由
面倒な郵便周りを一括で代行支援
日々忙しいあなたの為に、私たちが煩雑な郵便タスクを代行します。スキャン、簡易翻訳、セキュアで検索可能な保管管理、セキュアな書類廃棄、そして支払い通知書の支払い代行まで。
優れたカスタマーサポート
MailMateのカスタマーサポートのチームは、優秀なスタッフで構成されています。
セキュリティ重視
セキュリティは私たちの最優先事項です。お客様の郵便物はすべて24時間365日監視され、依頼された場合はセキュアに書類廃棄します。郵便物は電子化された後、256ビットの暗号化レベルの技術で暗号化されます。
かつてない柔軟性をもたらす
オフィスにいても、世界中を旅していても、ビーチでカクテルを飲んでいても、すべての郵便物と書類をいつでもアクセス＆対応可能になります。
Customer Stories
See how property owners use MailMate
From akiya renovations to multi-property portfolios — real stories from second home owners managing their properties remotely.
Akiya Properties • Japan
Akiya Collective
How Akiya Collective manages tax and compliance for multiple rural properties across Japan.
Read story →
Property Management • Japan
Akiya Mart
Streamlining utility management and tax representation across a growing portfolio of akiya properties.
Read story →Frequently Asked Questions
If you can’t find the answer you’re looking for below, reach out to our customer support team.
There are two ways for us to receive your mail. 1) Submit the post office's forwarding service (change of address notification). 2) Please register your MailMate address directly with the service you are using.
Yes! You can open, scan, forward, request shredding, share, request translation summaries and bill payment, and more all from within MailMate's dashboard. Anyone who regularly uses e-mail can use it immediately.
We can accommodate everything from documents and envelopes that fit in mailboxes to items with (W) width + (D) depth + (H) height of less than 170cm. Please contact us if you would like to forward a package larger than 170cm.
When appointing a tax representative, you must submit a '納税管理人の届出書 Notification Form of Appointment of Tax Agent' to the tax office responsible for your tax jurisdiction. Please book a call, and we can help you with the details to use when filling out the form.
We can call the gas, water, and electricity companies and get your utilities turned on. Additionally, our bill payment service will pay the utility bills as they come in.
A Flight Attendant Achieved His Dream to Own a Home in Japan with MailMate
MailMate's comprehensive list of services really impressed me. They are the perfect company to work with for managing properties in Japan from overseas. I was genuinely impressed and have absolutely loved the experience so far.
Learn how Javier Batista Santiago, a flight attendant from the United States, successfully became a property owner in Japan with MailMate's comprehensive property management services.
Don’t just take our word for it...
駐在員として東京を拠点に10年も過ごしていると、多くの重要書類のやり取りが発生し、国外へ出た後もこれらは消えることはない。MailMateがこのサービスを（やっと）日本に導入してくれたおかげで、心配事が解消されました。手続きは簡単で、全てオンラインで完結し、様々な選択肢があります。日本に届く郵便物は、タイムリーかつセキュアに、現在居住中の韓国の私の手元に届いています。
MailMateは、日本国外にいる私の日本での投資やビジネス取引を管理する上で、本当に貴重な存在です。
彼らのサービスは、電子化された郵便物の転送を遥かに超える、それ以上の価値があります。日本での郵便でのやり取り、公共料金、自治体などからの通知、日本国外にいるときの支払い通知書などの対応、そして理解できない郵便物の翻訳までもしてくれます。以前、不動産管理会社、秘書、翻訳家などに依頼していたサービスをそれらのほんの一部の料金で、私のコンシェルジュのよう機能を果たしております。
We understand the importance of security and convenience. That's why we offer multiple payment options to suit your needs.
Don’t live near your second property?
Sign up to MailMate, and manage your property’s mail, property tax, and water and power all online–no matter where in the world you are.✨
