Yes! Simply use Japan Post’s forwarding service to redirect your mail to MailMate’s Virtual Mail office. MailMate’s cloud-based dashboard allows you to request translation summaries, get MailMate staff to pay your bills at the local convenience store, and more—from wherever you are in the world.

Yes! Japan Post does not provide international mail forwarding, so private services like MailMate step in to get this done. If you’re leaving Japan for good, but want to make sure you don’t miss any last pieces of important mail, simply use Japan Post’s forwarding service to redirect your mail to MailMate’s Virtual Mail office. And then you’ll be able to access any mail items via MailMate’s secure online dashboard or request mail forwarding to your new location.

There are two ways for us to receive your mail. 1) Submit the post office's forwarding service (change of address notification). 2) Please register your MailMate address directly with the service you are using.

Yes! With MailMate’s virtual mailbox service, users can open, scan, forward, request shredding, share, request translation summaries and bill payment, and more all from within MailMate's dashboard. Anyone who regularly uses e-mail can use it immediately.

Nope—you can pay month by month, and cancel anytime.

We’ll do our best to help, and we’d love to chat. Contact us through support@mailmate.jp or book a demo here

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