Japan Post Forwarding: How to Forward Mail Online

Japan Post Forwarding: How to Forward Mail Online

Moving to a new location? Traveling outside of Japan for a couple of months? Wondering what to do with your mail while you’re away? 

Or maybe you just want to start using MailMate's Virtual Mail service so you can check your physical mail on your phone

We have you covered. 

Here are 2 methods for using Japan Post’s forwarding service, plus a step-by-step pictorial guide on how to fill out Japan Post’s online forwarding form to get your mail delivered to your new address or to our Virtual Mail office. 

Method 1: Change-of-address/forwarding form at a Japan Post counter

Japan Post has a change of address form called 転居届 = tenkyo todoke that you can request from a postal counter. These forms include brief English translations. Here’s a picture of what the form looks like: 

Method 1: Change-of-address/forwarding form at a Japan Post counter
Image: English forwarding form available at Japan Post counters.

Fill out the form and hand it in at a Japan Post counter. You will be asked to show photo ID for verification. Very straightforward. No postage is required. 

Method 2: Change-of-address/forwarding request online

The online form bypasses the need to walk down to your local Japan Post counter. However, it’s pretty much all in Japanese, so we’re going to help you out. (You will, however, need to be able to type your name in katakana and your address in Japanese.)

Step 1. Go to Japan Post’s e-Tenkyo site

Scroll down just a tad, and you’ll see the following section. 

Step 1. Go to Japan Post’s e-Tenkyo site. 

First things first, you’re going to need a Yuubin ID, so if you don’t have one of those, click on the Yuubin ID button. And then let’s go to Step 2.   

Step 2. Create a ゆうびんID.

If you don’t have a  ゆうびんID = Yuubin ID, you’ll want to create one. Here are the input screens you will be presented with. 

Step 2. Create a ゆうびんID. Screen 1.

Click the red button. (Of course, if you already have a Yuubin ID, you can skip aaaaall of Step 2 and go straight to the button below the red button = ゆうびんIDをお持ちの方はこちら.)

The next screen is going to look like this. 

Step 2. Create a ゆうびんID, Screen 2.

But at the top-right corner, there’s a button to transform everything to English. (Praise be.)  

Fill out the form as directed. 

Step 2. Create a ゆうびんID. Screen 3.

Fill in your name, date of birth, phone number, and current address. 

Step 2. Create a ゆうびんID. Screen 4.

Agree to terms and get temporarily registered. 

Step 2. Create a ゆうびんID. Screen 5.

At this point, you have a temporary account. To activate your account, you’ll want to check your email and click on the link sent to you by Japan.post.jp.

Step 2. Create a ゆうびんID. Screen 6.

Once you click on the link that was emailed to you, you should see a comforting blue checkmark.

Step 2. Create a ゆうびんID. Screen 7.

Partial congrats! You now have a Yuubin ID, which is necessary for using Japan Post’s online forwarding form. 

Step 3. Select how you will apply: Smartphone or PC application. 

Now that you have your Yuubin ID, you can return to the homepage of the e-Tenkyo site and choose between smartphone or PC application. 

Step 3. Select how you will apply: Smartphone or PC application. 

Step 4. Agree to user terms. 

The next screen you’ll see looks like this.

Step 4. Agree to user terms.

Lots of legalese. Click the checkbox and then hit next.

Step 5. Login with your Yuubin ID. 

Here is where you get to use your newly created Yuubin ID. (Also, hurray for English captions!) 

Step 5. Login with your Yuubin ID.

Step 6. Choose a verification method. 

Once you’ve logged in, you’ll be asked to choose between 2 options for verifying your identity: My Number Card verification or some other photo ID verification. We cover both methods below. 

Step 6. Choose a verification method. 

My Number Card verification

If you have a My Number card, this is the speediest option. To verify through this method, make sure you have the My Number Portal app on your phone.  

After clicking on the My Number card ID verification button (top option), you’re going to see this screen. Clicking next will take you to the My Number Portal app, which will verify your ID.

My Number Card verification, screen 1

Below is the screen you should see in the My Number Portal app. 

My Number Card verification, screen 2

You will be asked to input your 6- to 16-letter My Number password. You will also get a prompt to scan your card. Once both verifications are complete, you will be prompted to return to Safari.

Behold! Your ID has been verified!

My Number Card verification, screen 3

Photo ID verification

You can get your ID verified by taking snapshots of the following: driver's license, driving history certificate, My Number card, or residence card. 

You will be guided through a 3-step process: (1) take a few pictures of your photo ID, (2) a selfie of your face, and (3) do a real-time check. 

First, you should see a screen that looks like the one shown in this image.

Photo ID verification, screen 1

This screen lets you know that you will be asked to take 3 pictures of your photo ID.

  1. A picture of the front

  2. A diagonal/slanted picture

  3. A picture of the back

After clicking next, the picture taking will commence. First, take a direct picture of the front from above. 

Photo ID verification, screen 2

Then take a slanted picture.

Photo ID verification, screen 3

Now take a picture of the back of the card, making sure there is no blur, glare, and that the back of your license fills the frame on the screen.

Photo ID verification, screen 4

Next up you will be asked to take a selfie. Please avoid wearing glasses, hairstyles that obscure the face, or a facemask. Also, check your photo for any signs of blurriness. 

Photo ID verification, screen 5

Finally, you will be asked to perform a “real time check” where you will be asked to move your face toward the screen. 

Photo ID verification, screen 6

Click the red button to start the “real time check.” You should see a circular frame in the center of your screen. After the countdown, the frame will increase in size, and you must keep the reflection of your face fully filling the circular frame by bringing the smartphone closer to your face. 

This next screen lets you know that your ID check has been completed. Check your email for the URL that will be sent to you from Japan Post.

Photo ID verification, screen 7

(If you do not see an email from them within 5 minutes, you will need to complete the procedure again.)

With your ID verified (either through My Number card or with some other photo ID), you now have all the pieces in place to file that mail forwarding form…

Step 7. Applying for e-Tenkyo and agreeing to terms. 

The next screen looks like the image on the right. 

Step 7. Applying for e-Tenkyo and agreeing to terms, screen 1

Scroll just a tad until you see the button that the arrow in the picture is pointing to. Click on that button for online forwarding of your Japan Post. 

The next screen is your typical “Terms of Agreement” page (1/6). 

Step 7. Applying for e-Tenkyo and agreeing to terms, screen 2

Scroll (a lot!) and find the button pictured in the image. It’s the button immediately after the long wall of Japanese. 

Step 8. Confirm your Yuubin ID info. 

This screen pulls up the info you gave to Japan Post when you created your Yuubin ID (2/6). 

Step 8. Confirm your Yuubin ID info. 

It’s blank in the image because we erased our information for the purpose of this tutorial.

But you should see your name, email address, and phone number that you used to create your Yuubin ID. If all looks peachy, click next. 

Step 9. Agree to a couple more terms. 

This screen (3/6) informs you that the post office may get in touch to confirm your address. If you don’t wish to be contacted by the post office to confirm your address, the fine print suggests you submit the form at your local post office to bypass this step. 

It then goes on to detail how they will use the information they receive. 

There are 2 checkboxes on this page to show you understand and agree to the terms. Check them both to move on to the next step. 

Step 9. Agree to a couple more terms. 

Step 10. Input your old address and your new address. 

This screen (4/6) starts off with asking you for your old address 旧住所. 

The first field is for your postal code. Immediately next to it is a search button. Input your postal code and then click search and it will pull up your prefecture, city, and town. 

Step 10. Input your old address and your new address, screen 1

After inputting your old address, scroll down further and the background color will change to yellow. This is where you input your new address 新住所. Then click the red button to review your info. 

Step 10. Input your old address and your new address, screen 2

Step 11. Review and confirm. 

This screen asks you to review and confirm your info (4/6). It will show you what you have input so far. 

Step 11. Review and confirm. 

The image here is showing blank fields (we blanked out our info on purpose). Your screen should show your old address, followed by your new address! If all looks good, you’re ready to go to the next page! 

Step 12. Input the names of family who will be moving with you. 

Who else is moving with you? This screen (5/6) is about inputting everyone’s names who will be moving to the new address. 

If you don’t use kanji characters to spell your name, then input your last and first name in katakana in this order:

Line 1. Last and middle name in katakana.

Line 2. First name in katakana.

Line 3. Last and middle name in katakana.

Line 4. First name in katakana.

Step 12. Input the names of family who will be moving with you, screen 1

Repeat the process if you have a family member moving with you who also receives mail.

The blue button is if you have a former name you want to also input (such as in the case of changing one’s name for marriage).  

Next, you will be asked about the number of people who will continue to live at your old address. 

If none of your family will remain at the old address, check the top option いません.

If there are other people who will continue to live at the old address, check the bottom option います and enter the number of people who will continue to live there.

Step 12. Input the names of family who will be moving with you, screen 2

Then, input the date you want mail forwarding to begin. And click 本人if the person moving and the person applying is the same person. 

Lastly, list a second email address (one that wasn’t used to create your Yuubin ID). 

 

Step 12. Input the names of family who will be moving with you, screen 3

Almost there. Confirm your details!

Step 12. Input the names of family who will be moving with you.

Once you have confirmed your details, click the button 申請登録 to send in your application!

Step 13. Check email for your notification number. 

Congrats! If you see this next screen, you’ve successfully filled out Japan Post’s mail forwarding form!

Step 13. Check email for your notification number. 

Finally, check your email for a confirmation of completion + your unique change-of-address notification number, which you’ll want to keep in a safe place. 

You can use that notification number to check on the status of your mail forwarding application.  

FAQ 1. Which Japan Post forwarding method is easier? In-person or online? 

If you know how to type your name in katakana and can also type your old and new address in Japanese, then you should be able to complete the forwarding form online. However, if you can’t type katakana, then you’ll want to submit the form in person at the Post Office because the paper form has English captions, and you can take care of ID verification in person. 

FAQ 2. I’ve moved locations, how do I submit a tenkyo todoke form? Do I do this at the post office?

A tenkyo todoke is a change of address notification that you submit to city office to inform them of a residential move within city bounds. To find the form for your city, do a Google search for 転居届+ your city’s name. Fill out the form and bring it in person to the city office.

Some cities will allow you to mail in the form. Check the processing requirements relevant to your city, which will be stated on your city’s official website.

Note: If you are moving to a new city or leaving Japan entirely, the form you will want to submit is a tenshutsu todoke (転出届). See our detailed walkthrough in “How to Submit a Moving out Form in Japan.”

FAQ 3. Does Japan Post provide international mail forwarding?

Japan Post does not provide international mail forwarding services. To get your Japanese mail forwarded to your new residence abroad, you can use a private delivery service or a virtual mailbox service like MailMate. MailMate provides outbound foreign residents with instant access to their Japanese mail through their online dashboard. Pricing plans start from ¥3,800.

In closing

Add Japan Post’s mail forwarding service to your list of moving to-dos so that mail doesn’t slip through the cracks. Choose between Japan Post’s 2 methods for getting your mail forwarding in place, and then let them take care of the rest.


If you want to see a close-up of any of the images in this article, download the slide deck version using the link below.

How to forward your post online with Japan Post [Pictorial Guide]

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