Remote, automated mail management of your second property
MailMate’s features tailored to akiya, Airbnb, and vacation homeowners.
Ideal use cases for MailMate’s Akiya & Vacation Home Package
Customers who choose the Akiya & Vacation Home Package include the following user types:
Why Choose Us?
We do all the work for you
You don’t have the time to jump through hoops. That’s why we do everything for you. From scanning, translating, and securely storing—to shredding and even paying your invoices.
Superior customer support
If you ever have any questions, our digital mailroom customer service team are the best in the business. And, most importantly, they all speak fluent English.
Security is our #1 priority. All your mail stays under 24/7 surveillance or can be shredded to ensure your privacy. Once your mail is digitally converted, it’s encrypted with 256-bit encryption level technology.
Whether you’re in the office, travelling the globe, or drinking cocktails on the beach, you’ll always have 100% access to all your mail and documents.
Frequently Asked Questions
If you can’t find the answer you’re looking for below, reach out to our customer support team.
There are two ways for us to receive your mail. 1) Submit the post office's forwarding service (change of address notification). 2) Please register your MailMate address directly with the service you are using.
Yes! You can open, scan, forward, request shredding, share, request translation summaries and bill payment, and more all from within MailMate's dashboard. Anyone who regularly uses e-mail can use it immediately.
We can accommodate everything from documents and envelopes that fit in mailboxes to items with (W) width + (D) depth + (H) height of less than 170cm. Please contact us if you would like to forward a package larger than 170cm.
When appointing a tax representative, you must submit a '納税管理人の届出書 Notification Form of Appointment of Tax Agent' to the tax office responsible for your tax jurisdiction. Please book a call, and we can help you with the details to use when filling out the form.
We can call the gas, water, and electricity companies and get your utilities turned on. Additionally, our bill payment service will pay the utility bills as they come in.
Don’t just take our word for it...
After spending 10 years based in Tokyo as an expat you accumulate a lot of correspondence which doesn’t go away the minute you leave. Thanks to MailMate bringing this service (finally) to Japan it was a worry I crossed off my list. The process is simple, online and offers various levels of service so you have choices. My mail is making it to me in South Korea regularly and securely.
Mailmate's service has proven to be much, much more than virtual mail forwarding. They assist with getting me copies of all my Japanese correspondence, utility bills, and government notices, provide a bill payment facility when I am outside of Japan, and even help translate correspondence I don’t understand.
They’re practically my Japanese concierge at a fraction of the cost I was previously paying property managers, assistants, and translators, etc. for the same service(s).