Established on: March 31, 2011

Last Revised: September 20, 2024

Doorkeeper Inc. (hereinafter referred to as 'the Company') recognizes that the protection of personal information and specific personal information is a serious responsibility for us as a provider of a sports scheduling software, sports scheduling services, postal management cloud system, postal receiving services, event management cloud services, and a QR code scanning app for operators. In accordance with Doorkeeper's privacy principles and established code of conduct, we declare our commitment to constructing a privacy management system. This system is designed to embody the policy outlined below, considering the continuous improvement of the system by collectively addressing the changes in IT trends, societal demands, and fluctuations in the business environment.

  1. Doorkeeper will acquire, use, and provide personal information appropriately, taking into account the nature and scale of its business operations. We will not handle personal information beyond the necessary scope for achieving the specified purposes of use, and we will take measures to ensure compliance.
  2. Doorkeeper will adhere to laws, guidelines set by the government, and other relevant standards concerning the handling of personal information.
  3. To prevent risks such as leakage, loss, or damage of personal information, Doorkeeper will establish and continuously improve regulations and systems for reasonable security measures. In case of any incidents, prompt corrective actions will be taken.
  4. Doorkeeper will respond promptly and sincerely to complaints and inquiries related to the handling of personal information.
  5. The privacy management system will be periodically reviewed and revised, considering changes in the surrounding environment and actual conditions, to ensure continuous improvement.

John Cross

Representative Director

Doorkeeper Inc.

Contact Information for Privacy Policy Inquiries and Complaints/Consultations
Regarding Personal Information:

Doorkeeper Inc.

305 Cleveland Mark, 2-9 Reisen-cho, Hakata-ku, Fukuoka-shi, Fukuoka 812-0039

Contact: info@doorkeeper.jp

Handling of Personal Information

Purpose of Using Personal Information:

(1) Customer's Personal Information:

  • In our MailMate postal service, we use your customer information and manage the items received, as well as provide information on new services and necessary communications.
  • Additionally, for customers using our virtual office service, we may use personal information for management purposes.
  • We may also use customer information for training AI models to improve customer service capabilities.
  • Please note that for services we cannot provide, we may share your personal information with partner companies.

(2) Personal Information of Inquirers and Brochure Requesters:

  • Personal information of those inquiring about the Doorkeeper's various businesses will be used to respond to inquiries and send requested materials.

(3) Personal Information of Job Applicants:

  • Personal information of job applicants will be used for recruitment selection and related communication.

(4) Employee Information of Doorkeeper:

  • Employee information will be used for human resources and labor management, business management, welfare benefits, health management, and security management.

(5) Provided Personal Identification Number Information:

  • Personal identification number information provided will be used for specific purposes defined by law, such as "social insurance procedures" and "tax processing."

Notification of Matters Regarding the Disclosure of Held Personal Data and Requests for Disclosure of Records of Third-Party Provision:

Doorkeeper Inc. hereby provides the following information regarding requests for disclosure, etc. of held personal data (notification of purpose of use, disclosure, correction, addition or deletion of content, suspension of use, deletion, and suspension of provision to third parties) and disclosure of records of third-party provision.

1. Name and Address of Doorkeeper, and Name of the Representative:

  • Name: Doorkeeper Inc.
  • Address: 305 Cleveland Mark, 2-9 Reisen-cho, Hakata-ku, Fukuoka-shi, Fukuoka 812-0039
  • Representative: John Cross

2. Personal Information Protection Manager:

  • Manager: Haruna Yanagibashi, Business Planning Department, MailMate Business Division
  • Contact: info@doorkeeper.jp

3. Purpose of Using Held Personal Data:

(1) In our MailMate postal service, we use your customer information and manage the items received, as well as provide information on new services and necessary communications.

  • Additionally, for customers using our virtual office service, we may use personal information for management purposes.
  • We may also use customer information for training AI models to improve customer service capabilities.
  • Please note that for services we cannot provide, we may share your personal information with partner companies.

(2) Personal Information of Inquirers and Brochure Requesters: Personal information of those inquiring about the Doorkeeper's various businesses will be used to respond to inquiries and send requested materials.

(3) Personal Information of Job Applicants: Personal information of job applicants will be used for recruitment selection and related communication.

(4) Employee Information of Doorkeeper: Employee information will be used for human resources and labor management, business management, welfare benefits, health management, and security management.

(5) Provided Personal Identification Number Information: Personal identification number information provided will be used for specific purposes defined by law, such as "social insurance procedures" and "tax processing.

4. Contact for Complaints Regarding Held Personal Data:

We accept inquiries regarding held personal data at the following contact:

  • 305 Cleveland Mark, 2-9 Reisen-cho, Hakata-ku, Fukuoka-shi, Fukuoka 812-0039
  • Contact: info@doorkeeper.jp

5. Affiliation with Certified Personal Information Protection Organizations:

  • Doorkeeper is not affiliated with any certified personal information protection organizations.

6. Procedures for Disclosure, etc.:

  • In case there are requests for disclosure, etc., please contact the above-mentioned contact for inquiries regarding personal information. We will provide an explanation of the necessary procedures and required application documents.

7. Measures Taken for the Safety Management of Held Personal Data, etc.:

  • Doorkeeper has established regulations regarding the handling of personal information and specific personal information, as well as regulations concerning security measures. We take systematic, human, physical, and technological safety management measures in accordance with these regulations.