Expats leaving Japan permanently or temporarily
Expats leaving Japan permanently or temporarily can use MailMate to access their Japanese postal mail securely online from anywhere in the world.
Your Japanese mail in English
We receive it. Scan it. Translate it. Store it.
Then, you can read it from anywhere in the world.
By signing up, you agree to our Terms of Service, Privacy Policy, and Handling of Personal Information.
Popular expat use cases for MailMate
Wondering who uses MailMate? Here are just a few of our expat customer profiles!
Individuals looking for a bill payment service
We can pay your electricity or water bill. This service is ideal for akiya, AirBnb, minpaku owners, or expats traveling for an extended time.
Living in Japan bilingual support
New residents in Japan can get bilingual mail-handling support as well as translated summaries of city office notices and other Japanese-language mail.
Entrepreneurs and business owners
Business owners who need an all-in-one bilingual virtual office solution, including a Japanese business address, receptionist service, and more!
Here's how MailMate helps
Read your mail anywhere in the world.
No more clutter
We receive, store, and convert your mail to high-res PDFs.
Advanced search & back-up
Easily scan through your securely stored archive using text search.
The right info with the right people'
Easily share important mail with your team members, lawyers, or accountants.
Pay your bills
We’ll deal with non-English speaking organizations & pay bills on your behalf.
Everything safe in the cloud
Your physical mail is stored under lock and key. Your virtual mail is encrypted with 256-bit encryption level technology.
Onboard easily
Our bilingual team will ensure your mail is diverted to your new virtual address.
3 simple steps to digital mail
Step 1
Try MailMate risk free
If you're unhappy, we offer a 30-day money-back guarantee.
Step 2
Redirect your mail to your new address
We will help you switch to your new address. Just send us a picture of the postal mail that you wish to be redirected.
Step 3
Check your mail online
With 1-click, you can request to have your mail stored, scanned, shredded, or settled (if it’s a bill that’s due).
Step 4
Pay bills, offload tasks. Get things done.
Pay your bills with 1-click. Hand over tasks to our Assistant. Get back to doing what you do best.
Why Choose Us?
We do all the work for you
You don’t have the time to jump through hoops. That’s why we do everything for you. From scanning, translating, and securely storing—to shredding and even paying your invoices.
Superior customer support
If you ever have any questions, our digital mailroom customer service team are the best in the business. And, most importantly, they all speak fluent English.
Security focused
Security is our #1 priority. All your mail stays under 24/7 surveillance or can be shredded to ensure your privacy. Once your mail is digitally converted, it’s encrypted with 256-bit encryption level technology.
Absolute flexibility
Whether you’re in the office, travelling the globe, or drinking cocktails on the beach, you’ll always have 100% access to all your mail and documents.
Frequently Asked Questions
If you can’t find the answer you’re looking for below, reach out to our customer support team.
Yes! Simply use Japan Post’s forwarding service to redirect your mail to MailMate’s Virtual Mail office. MailMate’s cloud-based dashboard allows you to request translation summaries, get MailMate staff to pay your bills at the local convenience store, and more—from wherever you are in the world.
Yes! Japan Post does not provide international mail forwarding, so private services like MailMate step in to get this done. If you’re leaving Japan for good, but want to make sure you don’t miss any last pieces of important mail, simply use Japan Post’s forwarding service to redirect your mail to MailMate’s Virtual Mail office. And then you’ll be able to access any mail items via MailMate’s secure online dashboard or request mail forwarding to your new location.
There are two ways for us to receive your mail. 1) Submit the post office's forwarding service (change of address notification). 2) Please register your MailMate address directly with the service you are using.
Yes! With MailMate’s virtual mailbox service, users can open, scan, forward, request shredding, share, request translation summaries and bill payment, and more all from within MailMate's dashboard. Anyone who regularly uses e-mail can use it immediately.
Nope—you can pay month by month, and cancel anytime.
We’ll do our best to help, and we’d love to chat. Contact us through support@mailmate.jp or book a demo here
We only use the most advanced adaptive hashing, secure network with SSL, and heavy-duty VPN to protect your data. Your credit card information is kept secure with Stripe—renowned as one of the world’s safest payment platforms.
Security & Privacy
Digitize In Confidence
We implement industry-leading security measures to protect your data and ensure your peace of mind.
Learn more ->
SSL Protection
Encrypting your data for secure transactions.
2FA & SSO
Boosting access security with Two-Factor Authentication and Single Sign-On.
P-Mark Certified
Adhering to the highest privacy standards.
24/7 Surveillance Cameras
Monitoring our premises around the clock.
CISSP & CREST Certified Team
Expertise from certified security professionals.
Anti-Money Laundering Verification & Compliance
Ensuring rigorous fraud prevention.
Happy Customers
Don’t just take our word for it...
After spending 10 years based in Tokyo as an expat you accumulate a lot of correspondence which doesn’t go away the minute you leave. Thanks to MailMate bringing this service (finally) to Japan it was a worry I crossed off my list. The process is simple, online and offers various levels of service so you have choices. My mail is making it to me in South Korea regularly and securely.
Mailmate's service has proven to be much, much more than virtual mail forwarding. They assist with getting me copies of all my Japanese correspondence, utility bills, and government notices, provide a bill payment facility when I am outside of Japan, and even help translate correspondence I don’t understand.
They’re practically my Japanese concierge at a fraction of the cost I was previously paying property managers, assistants, and translators, etc. for the same service(s).
View your mail from anywhere and never pay a Convenience Store bill again
See all your mail from anywhere anytime and pay your bills with the click of a button. You’ll never need to run to the Convenience Store last minute again.
By signing up, you agree to our Terms of Service, Privacy Policy, and Handling of Personal Information.
