Mail Pricing
Ideal for personal use: your virtual mailbox in Japan. Just the basics for receiving, storing, and forwarding your Japanese mail. At your request, we scan, translate, and pay bills.
What's included- 1 individual recipient name
- Your own virtual address in Japan
- Free cloud storage of digitized mail
- Free storage of physical mail for up to 60 days
- Secure mail disposal when requested
- Email notification for received mail
For SMEs, focus on your business and let us handle the paperwork with this mail-handling plan designed for remote teams. Report to global HQ with our translated summaries.
What's included- Your own virtual address in Japan
- Free storage of physical mail for up to 60 days
- Email notification for received mail
- 60 mail scans included per month
- 60 translation summaries included per month
- Register your corporate address
- Unlimited user accounts
Get a reputable business address in an upscale Japanese business district. Customizable plan available. Increase mail scanning & translation requests ad hoc.
What's included- Your own virtual address in Japan
- Free storage of physical mail for up to 60 days
- Email notification for received mail
- 110 mail scans included per month
- 110 translation summaries included per month
- Register your corporate address
- Unlimited user accounts
* After 60 days, there's a ¥100 monthly fee per mail item in MailMate's storage.
Why Choose Us?
We do all the work for you
You don’t have the time to jump through hoops. That’s why we do everything for you. From scanning, translating, and securely storing—to shredding and even paying your bills.
Superior customer support
If you ever have any questions, our digital mailroom customer service team are the best in the business. And, most importantly, they all speak fluent English.
Security focused
Security is our #1 priority. All your mail stays under 24/7 surveillance or can be shredded to ensure your privacy. Once your mail is digitally converted, it’s encrypted with 256-bit encryption level technology.
Absolute flexibility
Whether you’re in the office, travelling the globe, or drinking cocktails on the beach, you’ll always have 100% access to all your mail and documents.
Full feature list comparison
| Akiya & Vacation Home Package | Individual | Startup | Multinational | Custom | |
|---|---|---|---|---|---|
| ¥81,600 | ¥3,800 | ¥9,800 | ¥28,000 | ¥88,000 | |
| Feature Breakdown | |||||
| Your own virtual address in Japan | |||||
| Free cloud storage of digitized mail | |||||
| Secure mail disposal when requested | |||||
| Email notification for received mail | |||||
| Unlimited outside-envelope-only scans | |||||
| Multiple access accounts | |||||
| Mail forwarding * | |||||
| Included content scans ** | 0 | 0 | 15 p/mo | 60 p/mo | 110 p/mo |
| Translation summary of scanned content*** | 0 | 0 | 15 p/mo | 60 p/mo | 110 p/mo |
| We'll pay your bills as requested **** | |||||
| Register your corporate address | |||||
- * Mail forwarding: Cost + Processing fee (¥500 + 3% of the Cost)
- ** ¥180 per mail for content scans
- *** ¥300 per mail for Translation summary of scanned content
- **** Processing fee for bills below ¥50,000 is ¥500 + 3% of the amount, for bills over ¥50,000 is ¥500 + 4% of the amount.
Additional Details
If you would like us to dispose of certain private documents, we can dissolve on demand for an extra cost.
+ ¥15 per page for less than A4 docs over 20 pages
+ ¥20 per page for odd shaped/larger than A4 over 20 pages
Happy Customers
Don’t just take our word for it
“My mail is making it to me in South Korea regularly and securely.”
After spending 10 years based in Tokyo as an expat you accumulate a lot of correspondence which doesn’t go away the minute you leave. Thanks to MailMate bringing this service (finally) to Japan, it was a worry I crossed off my list. The process is simple, online, and offers various levels of service so you have choices. My mail is making it to me in South Korea regularly and securely.
“MailMate has been truly INVALUABLE in helping me manage my Japanese investment and business dealings when I am outside of Japan.”
Their service has proven to be much, much more than virtual mail forwarding. They assist with getting me copies of all my Japanese correspondence, utility bills and government notices, provide a bill payment facility when I am outside of Japan, and even help translate correspondence I don’t understand. They’re practically my Japanese Concierge at a fraction of the cost I was previously paying property managers, assistants, and translators etc. for the same service(s).