Assistant Pricing

Simple, pay-as-you-go pricing.

Hourly ¥9,800p/hr
30-day money-back guarantee

5 Hour Monthly ¥8,800p/hr
30-day money-back guarantee

10 Hour Monthly ¥7,500p/hr
30-day money-back guarantee

Features that work the way you do

Pay bills on your behalf

Your assistant can take care of your bills for you.

Processing fee for bills below ¥50,000 is ¥500 + 3% of the amount, for bills above ¥50,000 is ¥500 + 4% of the amount


With your permission, we can use your credit card to order or pay for things on your behalf.

On-demand translation

Get your documents translated from Japanese to English, on demand.

Quick Response

First response within 2~3 hours of your message, with an ETA for task completion. If it ends up taking more time, the VA will keep in touch to update on any changes to the ETA.

We communicate where you do

Communicate with your assistant in the format you’re most comfortable. Text, iMessage, email, Slack, etc. You choose.

Data security & privacy

We take your data and privacy extremely seriously. All MailMate staff and virtual assistants sign confidentiality agreements.


How To Get Started

Quick Discovery Call

Tell us the specifics of your needs and requirements. We will let you know the estimated time for you to start working with your assistant.

Sign Up To MailMate

Once your assistant is ready, you can sign up to a MailMate plan! MailMate accepts all major credit cards. Payments are processed with Stripe.

Onboarding Phone Call

Have an onboarding call with your assistant, clarify upcoming tasks and ask questions. Up to 30 min. of complimentary time to facilitate a great start.


Happy Customers

Don’t just take our word for it

It is unusual to find a bilingual secretary with a background and experience in clinic work.

The assistant is very proactive and eager to take on tasks quickly. I highly recommend this service!

CEO, Pharmaceutical Industry

Your service exceeded our expectations for a virtual assistant in every way. The fact that she is ‘virtual’ had zero impact on her ability to provide timely, creative, and effective support. Overall, the experience has been fantastic and it’s great to know we have such a capable, professional, and personable assistant standing by to support us as we grow our business here in Japan.

CEO, Staffing & Recruitment Agency