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Latest articles


Japanese Customer Service: Can You Compete? 

Customer Service in Japan

March 19th, 2026

Japanese Customer Service: Can You Compete? 

3 key strategies—backed by data—that will help you maximize customer satisfaction and minimize the risk of offense in Japan.
Tomoko Matsuoka
Tomoko Matsuoka Managing Editor & Writer
Unemployment Insurance in Japan, Explained

Business in Japan Life in Japan

March 19th, 2026

Unemployment Insurance in Japan, Explained

Thinking of hiring your first employee? For the majority of businesses in Japan, your next step involves enrolling your employees in labor insurance, 労働保険 = roudou hoken.  
John Cross
John Cross Expat at Mailmate
How to Pay Bills in Japan

Life in Japan

March 19th, 2026

How to Pay Bills in Japan

Learn the various methods of paying utility bills in Japan and how to set up bill payments online.
Tomoko Matsuoka
Tomoko Matsuoka Managing Editor & Writer

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